Frequently asked questions
About orders and payments
Q. What payment methods can I use?
We accept credit cards and PayPal.
For other support status, please check the information displayed on the checkout screen.
Q. Can you issue receipts and invoices (qualified invoices)?
You can use the order confirmation email sent after your order is completed and your order history.
If you require documents to be used as an invoice, please contact us using the inquiry form. We will confirm the details and provide you with the necessary information.
Shipping and Delivery
Q: How much is shipping?
Our store displays prices including shipping costs in the product price.
The amount displayed is the amount you will pay.
Q. What delivery company is used and how long will it take to deliver?
Depending on your order, it will be shipped within a few days.
Once your order has been shipped, we will email you with shipping information.
Q. Can I specify the delivery date and time?
Currently, we are unable to accommodate requests for specific delivery dates and times.
We hope you understand.
Q. Is it possible to send multiple items to multiple destinations at once?
The system allows one delivery address per order.
If you would like to ship to multiple addresses, please contact us using the inquiry form. We will confirm your request and provide you with individual instructions.
Returns and cancellations
Q. Can I cancel or change my order?
Once your order is confirmed, we will arrange for shipping promptly.
Therefore, we may not be able to accept cancellations or changes to your order once shipping preparation has begun. If you wish to cancel, please contact us as soon as possible using the inquiry form.
If shipping arrangements have already been made, we will follow the return policy below.
Q. Can I return or exchange items?
Due to the nature of food products, we do not accept returns or exchanges for reasons of customer convenience.
If the product is damaged or defective, please contact us as soon as possible after receiving the product.
We will check the situation and take appropriate action.
About bulk purchases and discounts
Q. Is it cheaper to buy in bulk?
Yes, when you buy multiple eligible items, the discount will be applied automatically.
Q. How are discounts applied?
If you meet the eligibility criteria, the discount will be automatically applied at checkout.
There is no need to enter a coupon code.
Q. What are the discount details?
We are currently offering discounts under the following conditions:
・3% off when you purchase 2 or more bottles
・5% off when you purchase 4 or more bottles
*Content is subject to change.
Gifts and Presents
Q. Can I get a gift or have it wrapped?
Currently, we do not offer gift wrapping.
Some Beeisto products come in simple box packaging,
Please understand that this is not a gift-only product.
others
Q. Do you ship overseas?
Currently, we do not ship overseas.
Q. Is there a delivery note or price information?
Depending on the shipping method of the product, the delivery note and price may not be included.
Please be aware of this in advance.